Ad Hoc Occupational Health Limited will provide all clients registered on the “Resolve Attendance Management Portal” with:
1.1 Pre-placement health assessment questionnaires on demand and as required.
The issue of a “certificate of fitness” recommending any appropriate action within 1 working day of a candidate submitting a completed online questionnaire. Triaged by an OH clinician and referral to an OH Physician (OHP) where appropriate. Liaison with the employee’s GP or consultant specialist where further medical reports are required, and provision of a report on the employee where applicable (at an additional cost to be confirmed beforehand).
The questionnaires will be charged at £13 each (this fee includes telephonic follow-up with the candidate if required). An additional management fee would be payable should further medical evidence (FME) be required, plus the cost of obtaining FME as appropriate (please see section 4 of the service level agreement).
1.2 Attendance management referral service on demand and as required.
Telephone consultation with an employee following an attendance management referral, and a management report recommending appropriate action in response to the questions asked (unless further medical information is required), within 1 working day of the assessment being completed. If the employee exercises their right to see the report before it is released to their employer, the referring party will be notified within this timeframe.
Management of referred cases via telephone contact will be charged at £100 for the first assessment and report. For any appointments cancelled within 2 working days of the appointment being due, and missed appointments, please see section 5 of the service level agreement.
Management of referred cases in person and on-site will be charged at £200 (exclusive of mileage at £0.45 per mile) for the first assessment and report. For any appointments cancelled within 2 working days of the appointment being due, and missed appointments, please see section 5 of the service level agreement.
The above does not include the cost of further medical evidence (“FME”) for which an additional charge will be made in accordance with the provisions set out in section 4 of the service level agreement.
In the event an OHP referral is cancelled prior to completion, a reduced fee would be payable.
Cancellation fees and did not attend (“DNA”) fees will be charged to the client in full.
Please note that if more than 5 additional questions are asked by the referring party, a double-booking fee will be charged to allow additional time for the clinician to answer the questions.
- Additional Services
Any of the following services will be provided by Ad Hoc Occupational Health Limited or a third-party supplier and will be charged at cost unless agreed otherwise prior to the service commencing.
2.1 The Rightsteps Wellbeing Programme, delivered in the form of telephonic and online counselling, with a management report to be released on completion.
2.2 Annual food handling, hand-arm vibration syndrome (HAVS), and night worker assessments with the issue of a “certificate of fitness” or recommendation of appropriate action following completion of a health questionnaire (online).
Online annual food handling, Tier 2 HAVS, and night worker assessments will be charged at £13 each. An additional management fee will be payable in the event that further medical evidence (FME) is required, plus the costs of obtaining FME as appropriate (please see section 4 of the service level agreement).
2.3 Ergonomic and workplace physiotherapist assessments can take place online, over the telephone, and on-site as required.
2.4 On-site pre-employment, and annual health surveillance medicals. For employees regularly exposed to those risks requiring them to undergo routine statutory health surveillance, under Health and Safety Executive regulations the following tests are available: blood pressure, keystone vision, audiometric hearing, tiers 1 (baseline) and 2 (annual) hand-arm vibration syndrome, skin checks, and lung function.
On-site Pre-employment, and Annual Health Surveillance Medicals will be charged at £500 per day (exclusive of mileage).
Referrals from the health surveillance programme will be charged as a management referral as detailed in section 1.2 of the service level agreement.
2.5 Safety-critical worker assessments. This includes drivers of commercial vehicles (Group 1 license, e.g. forklift truck or crane operators, and Group 2 license, e.g. lorry or bus drivers). We recommend an on-site medical to ensure eyesight standards meet with the legal requirements mandated by the DVLA.
- Payment for Services
For services provided on an ad hoc basis, the client agrees to pay the service provider as and when they use such services or before the release of the requested report/certificate.
The service provider will invoice the client before Additional Services (or changes incurring additional charges) are commenced, and the client shall pay all such invoices within 30 days of the due date given. Please note, where invoices are not settled within 14 days of the due date, a statutory interest charge of 8% plus the Bank of England Base Rate will apply.
- Further Medical Evidence
The cost of any further medical evidence will be charged as follows:
4.1 Management of referred cases via OHP of employees across the UK will be at cost indicated by service provider.
4.2 Reports from an employee’s General Practitioner will be charged at cost plus a £100 administration fee to cover the cost of our report to the clinician and of our subsequent report to management following the receipt of said report.
4.3 Reports from an employee’s treating specialist will be charged at cost plus a £100 administration fee to cover the cost of our report to the clinician and of our subsequent report to management following the receipt of said report.
4.4 Workstation assessments (“WSA”) or workplace assessments (“WPA”) will be at a cost indicated by the service provider.
If the Service Provider considers it necessary to arrange a medical assessment with an OHP, the client will be given prior notice that an additional charge will be payable, and the client may instruct the service provider not to proceed.
- Cancellation of appointments
Full charges will apply to appointments not attended and for cancellations or changes to appointments with less than 48 hours’ notice (excluding weekends and Bank holidays).
- Medical Records
The following charges relate to medical records:
Storage of all medical records created with the service provider will only be charged at cost plus a 10% administration fee if transfer of records is requested.
Ad Hoc Occupational Health Limited is obliged by law to supply, within 30 days and without payment for the first copy, any data pertinent to an individual requesting its release in writing under the General Data Protection Regulation (GDPR). We reserve the right to levy a charge of £10 for releasing further copies of this information electronically to cover our administrative costs, and up to a maximum of £50 if paper-based health records are requested (depending on the number of pages provided).
- Cancellation of account
In addition to the above, should the client wish to cancel their account, they are required to notify the service provider to enable collation of their medical records for download (at a charge of £25 to cover the administrative costs), before the account can be confirmed as closed.
Further information is available upon request.